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Terms of Service

Last updated: October 2025

1. About us

Curzon Property Management Limited (trading as Curzon London) ("Curzon", "we", "us", or "our") provides property management, maintenance coordination, development consulting and related advisory services to clients in the United Kingdom. Our principal place of business is in London.

Contact: joffe@curzonlondon.co.uk

2. Agreement to terms

By accessing our website or engaging our services you agree to be bound by these Terms of Service and any specific terms contained in your signed service agreement or statement of work ("Service Agreement"). Where there is a conflict, the Service Agreement will prevail for the relevant service(s).

3. Services and onboarding

  • We will provide the services described in your Service Agreement with reasonable care and skill.
  • We may use vetted third‑party suppliers and contractors to deliver certain aspects of the services.
  • Onboarding may require KYC/AML checks and information about the property, ownership and insurance.

4. Client responsibilities

  • Provide accurate, complete and timely information and instructions.
  • Ensure you hold all necessary rights and authorisations in relation to the property.
  • Promptly approve works and estimates where required and settle invoices when due.
  • Maintain appropriate insurance cover for your property and contents.

5. Fees and payment

  • Fees will be as set out in your Service Agreement or subsequent written quotes.
  • Unless otherwise stated, fees are exclusive of VAT and disbursements (materials, permits, etc.).
  • Invoices are payable within the timeframe stated on the invoice. Late payment may incur interest at the statutory rate.
  • We may suspend services for non‑payment after reasonable notice.

6. Variations and additional works

Any changes to the scope of services, including additional works or emergency interventions, will be agreed in writing (email acceptable) and may be chargeable in addition to quoted fees.

7. Access and logistics

  • Where we manage access, you authorise us to hold and issue keys or codes to approved personnel.
  • You are responsible for ensuring lawful access and any necessary permissions from occupants.
  • Missed appointments or denied access may be chargeable where third‑party costs are incurred.

8. Third‑party suppliers

We may introduce or appoint third‑party suppliers (e.g. trades, surveyors, security). Such suppliers contract directly with you unless otherwise agreed. We are not responsible for their acts or omissions save where caused by our negligence or breach of these terms.

9. Liability

  • Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or other liability that cannot be limited by law.
  • Subject to the above, our aggregate liability arising out of or in connection with the services is limited to the total fees paid by you for the services in the 12 months preceding the event giving rise to the claim.
  • We are not liable for indirect or consequential loss, loss of profit, loss of data, or loss of business opportunities.

10. Intellectual property

We retain all intellectual property rights in our materials, processes and documentation. You receive a non‑exclusive licence to use deliverables for your internal business purposes. You must not copy or redistribute our materials without permission.

11. Confidentiality

Each party will keep confidential information obtained from the other confidential and use it only for the purposes of providing or receiving the services, except where disclosure is required by law or regulation.

12. Data protection

We process personal data in accordance with UK data protection law. Please see our Privacy Policy for details of how we collect and use personal data and your rights.

13. Anti‑bribery, AML and sanctions

We operate policies to comply with applicable anti‑bribery, anti‑money laundering and sanctions regulations. We may decline or cease work where compliance concerns arise.

14. Term and termination

  • These terms apply from the earlier of (i) your first use of our website/services or (ii) the effective date of a Service Agreement.
  • Either party may terminate a Service Agreement by giving notice as specified in that agreement.
  • We may terminate immediately for material breach, non‑payment, or where continuing would be unlawful.

15. Force majeure

Neither party will be liable for delay or failure to perform due to events beyond its reasonable control, provided that the affected party takes reasonable steps to mitigate the impact.

16. Complaints

If you are dissatisfied with our services, please contact joffe@curzonlondon.co.uk so we can investigate and attempt to resolve your concerns. You may also have rights to escalate complaints to relevant professional or regulatory bodies where applicable.

17. Changes to these terms

We may update these terms from time to time. Changes take effect when posted on this page. If changes are material, we will take reasonable steps to notify you.

18. Governing law and jurisdiction

These terms and any non‑contractual obligations are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction.

19. Contact

Contact: joffe@curzonlondon.co.uk